Questions about delivery
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How long does the shipping take to get to my country?
Answer:
Here is a list of the average delivery times:
We need 1-2 days to print your products. The following delivery times will come in addition to that:
Germany: 1-2 days
Austria: 1-2 days
Switzerland: 5 days
UK: 3 days
France: 2-3 days
Netherlands: 1-2 days
Belgium: 2 days
Spain: 4-5 days
Denmark: 2-3 days
Finland: 3-4 days
Sweden: 3-4 days
Norway: 5 days
Italy: 3-4 days
USA: 6-7 days
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How much does shipping cost?
Answer:
|
Value of merchandise
|
to € 19.99 |
€ 20.00 - € 54.99 |
from € 55.00 |
|
Deutschland |
€ 3.95 |
€ 4.95 |
Free shipping |
|
|
|
Value of merchandise
|
to € 19.99 |
€ 20.00 - € 74.99 |
from € 75.00 |
España
France
Italia
Luxembourg |
€ 4.95 |
€ 5.95 |
Free shipping |
|
|
|
Value of merchandise
|
to € 19.99 |
€ 20.00 - € 64.99 |
from € 65.00 |
België
Nederland
Österreich |
€ 3.95 |
€ 4.95 |
Free shipping |
|
|
|
Value of merchandise
|
to CHF 24.99 |
CHF 25.00 - CHF 119.99 |
from CHF 120.00 |
Liechtenstein
Schweiz |
CHF 8.00 |
CHF 9.00 |
Free shipping |
|
|
|
Value of merchandise
|
to DKK 149.99 |
DKK 150.00 - DKK 499.99 |
from DKK 500.00 |
|
Danmark |
DKK 30.00 |
DKK 40.00 |
Free shipping |
|
|
|
Value of merchandise
|
to NOK 159.99 |
NOK 160.00 - NOK 799.99 |
from NOK 800.00 |
|
Norge |
NOK 50.00 |
NOK 55.00 |
Free shipping |
|
|
|
Value of merchandise
|
to € 19.99 |
€ 20.00 - € 84.99 |
from € 85.00 |
|
Suomi |
€ 4.95 |
€ 5.95 |
Free shipping |
|
|
|
Value of merchandise
|
to SEK 179.99 |
SEK 180.00 - SEK 899.99 |
from SEK 900.00 |
|
Sverige |
SEK 45.00 |
SEK 55.00 |
Free shipping |
|
|
|
Value of merchandise
|
to £ 17.99 |
£ 18.00 - £ 54.99 |
from £ 55.00 |
|
United Kingdom |
£ 3.50 |
£ 4.50 |
Free shipping |
|
|
|
Value of merchandise
|
to $ 27.99 |
$ 28.00 - $ 74.99 |
from $ 75.00 |
|
United States |
$ 5.90 |
$ 7.90 |
Free shipping |
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What does "ready to ship in 48 hours" mean?
Answer:
"Ready to ship in 48 hours" means that usually within 48 hours (or 2 business days) from the activation of your order the production department will produce and package your order. The delivery time is in addition to this (varies from country to country.
Answer:
Once we have shipped your package, you will receive an e-mail confirmation. Please consider the terms of delivery to your country.
Questions about my account
Answer:
No problem, you can get a new password here.
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Why do I have to register?
Answer:
Registering will give you access to all Shirtcity functions. We also need your registration for personal information, such as your shipping address, shipping order confirmation address, shipping options and for the correct allocation of data to your profile.
Registration is free and without obligation.
Questions about my order
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Can I return and exchange personalized printed products?
Answer:
All of our products are made individually to customers' requests. Therefore an exchange is not possible. The legal right of return is not applicable for "goods produced by special request".
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How can I complain about something?
Answer:
Please first check the order confirmation or invoice to be sure there is an error on our side. If this is the case, the faulty printed products will be replaced.
Please contact us using the form on our customer service page. It is imperative you give your order number and upload a photo or scan of your faulty product.
If you have no way of making a scan or a digital image, please return the product to us, including a written description of the problem and the order number. The postage costs will be reimbursed at a later date. We will send you a replacement as quickly as possible.
Return address:
Shirt City
Pfaffenweg 36
89231 Neu-Ulm
Germany
Unfranked parcels will NOT be accepted! Please sumit your complaint within 14 days of delivery. Complaints made after the 14 day period can unfortunately not be accepted.
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How quickly can I expect a refund if it was promised to me?
Answer:
Refunds will be credited approximately ten days after the acceptance of the complaint. Credit in the form of a coupon will usually be issued immediately.
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I made a mistake in my order. What can I do?
Answer:
If you made a mistake in your order, please cancel it immediately under "My Account" and then simply re-enter a new correct order.
Changes cannot usually be made to orders per email as the ordered items may already have be processed and printed.
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What is happening with my order?
Answer:
You can track the current status of your order by clicking on "My Account". As soon as your order has been shipped, you will receive notification by e-mail.
Questions about my partner shop
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Are my commissions taxable income?
Answer:
Revenue that you earn through commissions must be declared to the tax authorities as income. Please check with your accountant to find out how your commissions should be declared.
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Are there any model photos that I can use for my partner shop?
Answer:
We have a collection of model photos that you can use in your shop. You can find the model photos on this URL:
http://www.flickr.com/photos/shirtcity/collections/72157625198010712/
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Do I have to pay sales tax on commissions received?
Answer:
The commissions are paid as a net amount excluding VAT. No other sales tax will be deducted.
Upon showing proof of their tax number, sales tax registered partners can be paid the commission payment including VAT.
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How can I increase my sales?
Answer:
Shop and Meta Texts
To get the best search engine listings you have to optimise the meta description text and the shop to SEO guidleines.
Product descriptions
Use accurate product descriptions so that the customers and the search engines can find your product.
Good content
Focus on quality, not quantity. Customize beautiful products with great designs.
Good topics.
Customize products with current events, focus on niche topics not offered by other shops, and dont forget the classic t-shirt topics.
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How can I promote my partner shop?
Answer:
The more visitors you bring in to your shop, the more orders you get.
There are many ways to generate traffic:
Create deep links
You have a variety of options to create free deep links to specific products or categories in your shop. These links not only bring visitors to your shop, they are also important for search engines.
Use Web 2.0 networks
Use social networks and Web 2.0 sites to link to your shop and your products.
- use a catchy profile picture, that makes people curious.
- blog entries are very informative and helpful in the promotion of your products.
- comments in external blogs or community sites and forums draw attention to you. The rule is: no comment spam!
- share photos of people wearing your products.
- establish a Facebook group around your shop or be active in other groups.
- use widgets, applications, and social bookmarks to link to the shop.
Keyword Advertising
On Google Adwords, Yahoo and Microsoft, you can turn on keyword ads (or Adwords ads) and buy traffic. Depending on how many bids per click you decide how much an order is worth to you.
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Is my partnershp optimized for search engines?
Answer:
Yes, through our system your partner store is optimized for the latest SEO guidelines. You should, however, also check the meta data in your partner shop management and, if necessary, adjust it to the contents of your shop.
In addition you should make sure that your designs and saved products have names that match the needs of search engines. You can get more tips on the subject here.
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When and how do I get paid?
Answer:
We pay commission at the end of each quarter, that is, at the end of April, July, October and January.
A payment will be made when your account reaches the minimum of $50.
Due to necessary financial security deadlines, the calculations will be made 14 days after the end of the quarter.
The payments are made by bank transfer or PayPal.
Questions about payment
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Did Shirtcity receive my bank transfer?
Answer:
As soon as your bank transfer is on our account, you will receive notification per email.
-
To which bank account should I transfer the payment in advance?
Answer:
Shirtcity has prepayment accounts in several countries. If you make the transfer from another country, then please enter the BIC and IBAN number for the transfer. This means you pay no transfer fees. To be on the safe side, ask your bank.
Deutschland:
| Depositer | | IDCOM GmbH & Co. KG |
| Account number | 120420023 |
|
Bank sort code
(or clearing number)
| | 63090100 |
| Bank | | Ulmer Volksbank |
| IBAN | | DE94630901000120420023 |
| BIC/SWIFT | | ULMVDE66 |
Schweiz:
| Depositer | | IDCOM GmbH & Co. KG |
| Account number | 91-422764-0 |
|
Bank sort code
(or clearing number)
| | 9000 |
| Bank | | PostFinance |
| IBAN | | CH77 0900 0000 9142 2764 0 |
| BIC/SWIFT | | POFICHBEXXX |
España:
| Depositer | | IDCOM GmbH & Co. KG |
| Account number | 120420023 |
|
Bank sort code
(or clearing number)
| | 63090100 |
| Bank | | Ulmer Volksbank |
| IBAN | | DE94630901000120420023 |
| BIC/SWIFT | | ULMVDE66 |
Attention, bank accounts changed since: date_last_change:
Nederland:
| Depositer | | IDCOM GmbH & Co KG |
| Account number | 1568.42.114 |
| Bank | | Rabobank Oost-Twente |
| IBAN | | NL03RABO0156842114 |
| BIC/SWIFT | | RABONL2U |
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What does payment in advance mean?
Answer:
Payment "in advance" means that we start with the production of your product when you have paid the invoice amount and it is credited to our account. More detailed information about the transfer can be found in the confirmation email.
-
Which payment method will ensure my order is processed as quickly as possible?
Answer:
When you pay by credit or debit card your order goes immediately into production and the payment is debited immediatley from your account. With these two types of payment there is no delay while we wait for funds.
Questions about quality
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How good is the quality of the products?
Answer:
We use a selection of products featuring different brands and several suppliers. There are slight differences between the brands and products but all of our textiles and other products are tested and proven. We are committed to providing high quality and a good fit.
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How should I care for the product?
Answer:
To enjoy your printed product for a long time, please follow the care instructions:
- Wash inside out, at a maximum of 30 ° Centigrade
- Do not dry clean
- Not tumble dry
- Do not bleach
- Iron on the reverse side on medium heat without steam
-
Which printing methods does Shirtcity offer and how good are they?
Answer:
Shirtcity uses four different printing processes. Here is an overview and description.
Questions about ShirtcityClub
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Are my design pages optimized for search engines?
Answer:
Your design pages in ShirtcityClub are optimized to the latest SEO criteria. To achieve a better positioning in search engines, you should build back links to your designs. Learn more here.
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Can my designs appear in ShirtcityClub, even if I don't have a partner shop?
Answer:
Yes, you can also submit your graphics directly to the ShirtcityClub.
-
Do I retain the rights to my uploaded artwork?
Answer:
Yes, you hold the rights to your uploaded images. By uploading your images you allow us to sell them in combination with our products. You can delete your images from the Shirtcity system at any time.
-
Does it make more sense to promote my profile or my designs online?
Answer:
It is up to you which web page you promote. We recommend promoting the "Design Landing Pages" as they often generate more sales. The more backlinks to your designs that you insert in the internet, the higher they will appear in search engine result lists.
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How can I increase my sales?
Answer:
With these tips you can increase your sales:
- Create designs on themes that are spoken about or treated in the media.
- Create designs on topics that are unusual, so your design stands out.
- Create designs on topics from your region. If no one else offers this insider view, your ShirtcityClub designs appear near the top of Google .
- Dont only concentrate on an issue, try to distribute your designs in various categories.
- Promote your designer profile or "Design Landing Pages" online.
Find out here how to get more sales by promoting your designs.
-
What happens if multiple designs are ordered on one t-shirt?
Answer:
Commission is only paid on the first printed and higher ranked design - "FIRST WINS".
The prints are considered in the following order / rank:
front
back
left sleeve
right sleeve
In the "FIRST WINS" rule only designs are considered. Personal texts and photos do not count and do not affect the commission of the designs.
-
What happens to ShirtcityClub designs that do not sell?
Answer:
To keep ShirtcityClub transparent, we deactivate designs that achieve no sales within a 12-month period.
The deactivated designs are not entirely removed, they remain available in your account and you can continue to offer them in your partner shop.
-
What is the Club start fee?
Answer:
The Club start fee is 5€ and will be charged for the activation of each new design in the Shirtcity Club. The fee will be debited from you commission account. Designs in your partner stores are not applicable.
-
What is the commission for selling T-shirts with my design in ShirtcityClub?
Answer:
For every product sold with your design, $5 will be credited to your commission account.
-
Will my design always be active on ShirtcityClub?
Answer:
We reserve the right to withdraw designs that have not sold well. However, you can always submit new designs.
Questions about the graphic service
-
How long will it take to vectorize my design?
Answer:
Vectorization usually takes one to two days. If the vectorization of your design is not possible for legal or quality reasons you will be notified by email.
-
What was wrong with my design, why was it rejected?
Answer:
Each uploaded vector is examined by our graphic design services and prepared for activation.
The reasons a design might be rejected as a vector image are:
- line width too fine
- too many anchor points
- the graphics are not true vector graphics they are pixel graphics
- the subject is too complicated
- not completely converted to curves
- too many colors
- motive already uploaded several times
- incorrect file
- ethical concerns
- copyright infringement
- too many levels
-
Why are designs sometimes rejected?
Answer:
There are several reasons why the graphic service might reject your design.
-
Why does a design have to be vectorized?
Answer:
Vectorization is imperative if the design is to be produced in flex and flock print. Non vectorized graphics can only be used in digital print (photographic) or direct print.
Questions about the shop
-
Can I have a logo printed (for example with transparent print)?
Answer:
You can upload graphics as an image with or without transparency and produce a digital or direct print.
If you prefer to print a vector file as a flex or flock print, you have to upload it under "My Account " and have it reviewed by our graphic team.
This test can take up to two days. Once the artwork is approved by us, it is available on your "Photo Library". You can order it more than once, or set up your own partner shop with it.
-
Do the prints look exactly like they do in the store preview on the Internet?
Answer:
Not 100 percent. Note that the picture is an approximation. Minor differences may arise, for example in the relative size of the print on the product, or in the color representation.
-
Does Shirtcity also do larger print runs of between 500 and 5,000 pieces?
Answer:
No, Shirtcity specializes in individual short runs of between 1 and 100 pieces.
-
How can I upload my own vector files?
Answer:
You can upload your own vector graphics at "My Account". Please note, these must be reviewed by our graphics service for print capability before you can use them to design products.
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I would like to order a large number of shirts. Do I get discount?
Answer:
For large orders of the same print we offer quantity discounts. The exact amount is judged on a case by case basis. Please contact our customer service.
10 articles with the same print: 10% discount
20 items with the same print: 15% discount
30 items with the same print: 20% off
The discounts will be added automatically in the shopping cart.
-
Is there a minimum order?
Answer:
There is no minimum order. At Shirtcity you can customize and order individual items. Shirtcity specializes in short runs with no minimum order.
-
The price varies depending on the print. Why is that?
Answer:
The price is dependent on the number of printing inks, the printing process, the product and the number of printing surfaces. The price depends on your choices. The system shows you the price based on the settings you have chosen.
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Ready for delivery within 48 hours. 
